Customer Care & Consulting
Our users enjoy our products, but our beacon service is our Liferaft Support Team. A dedicated team, specialized in maritime business, information and communications technology. We successfully support more than 5,000 users in Greece and worldwide.
As a trusted partner, we help you harness TELiX’s full potential—whether it’s coordinating with cross-functional teams, managing global operations or maintaining smooth communication across port and offshore environments. Our support ensures that your email service is not just reliable, but also a tool that enhances efficiency and teamwork for your maritime business needs. The Customer Care & Consulting team guides TELiX users to utilize the software efficiently, making communication easy and swift!
How does Customer Care & Consulting work?
The moment you become one of our partners, you have access to our ongoing support. Throughout our onboarding, we help your team utilize Telix through our training sessions and Liferaft Support Team & availability for any question that may arise.
Our aim is your success, while utilizing our products. We offer:
- Structured onboarding training in simple terminology
- Best practices for our clients
- Remote troubleshooting by accessing your PC directly
- Proactive advanced health & monitoring system detective potential challenges
- Immediate announcement when infrastructured abnormalities are noticed, to contact the appropriate providers
- Receptiveness to your recommendations to develop solutions meeting your needs best
Online Support